CANCEL OF SERVICE: The carrier has the right to cancel services ordered by the customer at its sole discretion subject to the complete refund of prepaid deposits. EXCEPT: when cancellation is due to a change of order at origin for which the customer refuses to accept the adjusted rates. Customers may cancel services up to 96 Hours (4 Days) prior to the scheduled move date via written notification to info@unitedmovingsolutions.com Customers must verify that the cancellation notice has been received for a complete refund of prepaid deposits. If services are canceled less than 48 Hours prior to the scheduled move the customer shall forfeit the prepaid deposit. Forfeited deposits will be used to pay for expenses incurred due to late notice of cancellation. If cancellation of service by the carrier and or customer occurs at the time of pick up, the customer will be held liable for the payment of all services rendered per the carrier’s applicable tariff and at full tariff rates.
Estimates may be canceled and deposits are fully refundable if the customer cancels the estimate/order 3 Business days prior to the scheduled date of pickup. An estimate/order may not be canceled and deposits are not refundable after the mover has begun the physical moving services, including but not limited to packing, loading, storage, transportation to and from the pick-up or delivery address, etc. Moving services may not begin until the contract for service (Bill of Lading) is signed by the customer authorizing the mover to begin services.